Shipping

When Will My Order Ship?

We know you're excited to get your Luck—and we want it in your hands as quickly as possible.

Orders placed before 11:00 a.m. Central Time typically ship the same business day. Orders placed after 11:00 a.m. typically ship the following business day.

Once your order leaves us, delivery times are in the hands of the shipping carrier. Most packages arrive without a hitch, but occasionally weather, holidays or other carrier delays can slow things down a bit.

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How Much Is Shipping?

Shipping costs are calculated based on the weight of your order and will be shown during checkout.

Even better: Buy two or more products and your shipping is free.

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Order Confirmation

How Do I Know My Order Went Through?

Once your order is placed, you'll receive an order confirmation email with the details of your purchase.

Please review your order information and contact us as soon as possible if anything doesn't look right.

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Order Tracking

How Can I Track My Order?

Once your order has shipped, you'll receive a shipping confirmation with tracking information, when available. Use the tracking link to follow your package's journey.

If you're having trouble locating your order or believe your package may be delayed, contact us and we'll be happy to help.

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Returns

What If Luck Isn't Right for Me?

We want you to be happy with your Luck Beauty purchase.

If you're not satisfied, you may return your products within 30 days of receiving your order for a refund of the purchase price, minus the original shipping costs.

Customers are responsible for return shipping, and returned products must be received by Luck before a refund can be issued.

Once your return has been received and your refund is processed, you'll receive a confirmation email. Please allow additional time for your bank or payment provider to post the refund to your account.

To start a return, please contact us.

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Damaged Products

My Order Arrived Damaged. What Should I Do?

Oh no. That's definitely not how we want your Luck to arrive.

If your product was damaged during shipping, please contact us within 72 hours of receiving your order and include your order information, a photo of the damaged product and packaging, and any other helpful details so we can make it right.

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Changes + Cancellations

Can I Change or Cancel My Order?

We work quickly to get Luck on its way to you, so if you need to change or cancel an order, contact us as soon as possible.

If your order hasn't been processed or shipped yet, we'll do our best to accommodate your request.

Once an order has shipped, we won't be able to change or cancel it, but our regular return policy will apply.

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Contact Us

Still Need a Little Help?

Questions about an order? Not sure which Luck product is right for your hair? Wondering if you're using your regimen correctly?

We're here to help. Contact us with any Luck product-related question.